Reference

How 10club Handles Your Personal Data

At 10club, the privacy of your account data is something we take seriously and maintain with clear, documented practices.

Data collected only as neededUPI & Paytm transaction privacyYour right to access or delete dataIndia-based account protectionsNo third-party data selling
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10club How 10club Handles Your Personal Data
PRIVACY CONTACT

Reach Our Data Team Directly

If you have questions about how your data is stored, want to request a copy of what we hold, or need to raise a privacy concern, our dedicated data support team is…

Email Write to our privacy team at the email address listed in your account settings. Include your registered mobile number so we can locate your record quickly and respond without delay.
In-App Chat Open the Help section inside your 10club account and select Privacy Request. Our agents handle these queries during support hours and can escalate to the data team on your behalf.
Postal Address For formal written requests, send correspondence to our registered India office address as listed under the Legal section of your account dashboard. Include your full name and account ID.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Our data handling practices are designed to be transparent, proportionate and compliant with applicable Indian privacy regulations.

Data Collection

We collect only what is necessary to operate your account — name, contact number, KYC documents and payment identifiers such…

Cookie Usage

Our platform uses session cookies to keep you logged in and preference cookies to remember your language and lobby settings.

Account Security

Your account credentials are stored using one-way hashing. Payment data passed through UPI, Paytm or PhonePe is handled by PCI-DSS-compliant…

Data Retention

We retain your account data for as long as your account is active and for the period required by Indian…

Your Rights

You have the right to request a copy of the data we hold about you, ask for corrections to inaccurate…

Policy Updates

When we update this policy, we notify you via the registered email on your account and display a notice inside…

Common Questions About Your Privacy at 10club

These answers cover the questions we hear most often about how personal data is handled, what you can request, and what happens to your information when you use payment methods like UPI, Paytm or PhonePe on our platform.

We collect your name, mobile number, email address, date of birth and KYC documents needed for identity verification. When you deposit via UPI, Paytm or PhonePe, we also record the transaction reference and payment identifier linked to that method.

We share data only with service providers necessary to operate the platform — payment processors for UPI and PhonePe transactions, KYC verification partners, and analytics providers using anonymised data only. We do not sell personal data to advertisers or unrelated third parties.

Send a data access request to the privacy email address in your account settings, including your registered mobile number. We will verify your identity and deliver a copy of your data within 30 days of confirming the request.

Yes. Once your account is closed and the statutory retention period under Indian financial regulations has passed, we will delete or anonymise your data within 30 days. Submit a deletion request through the In-App Chat or by email to the privacy team.

Payment transactions through UPI, Paytm and PhonePe are processed by PCI-DSS-compliant partners. We store only the transaction reference and last-four digits where required; full payment credentials are never held on our servers.

We send an email to your registered address and show an in-platform notice for 14 days whenever the policy is updated. The effective date at the top of the policy also changes so you can track which version governs your account.

Reach out to our data support team via the In-App Chat or by email first; we aim to resolve concerns within 72 hours. If you remain unsatisfied, you may escalate to the relevant Indian data protection authority as permitted by applicable law.

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